Privacy Policy

Last updated: 16 October 2026

Import & Export Logistics Pty Ltd (ACN 146 730 001), referred to in this Privacy Policy as IE Logistics, we, us or our, respects the privacy of individuals whose personal information we handle. This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our website, www.ielogistics.com.au, and our transport, shipping container transport, freight, warehousing, storage and other logistics services.

We aim to manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

1. What Personal Information We Collect

The personal information we may collect depends on your dealings with us. It may include:

• Your name, job title, business name and contact details, including your telephone number, email address and postal address.
• Information provided when you request a quote, make an enquiry, place an order or arrange a collection, delivery or storage service.
• Collection and delivery addresses, contact names, contact numbers, booking instructions and other details required to coordinate shipments or logistics services.
• Information contained in freight, shipping, customs, quarantine, warehousing and other documents relevant to the services requested.
• Billing details, invoice and transaction records, and information provided in connection with a credit account or payment arrangement.
• Records of correspondence, enquiries, complaints and other communications with us.
• Technical information associated with use of our website, which may include your IP address, browser or device information and website usage data.

We do not generally need sensitive information to provide our services. If sensitive information is required in a particular circumstance, we will handle it in accordance with applicable law.

2. How We Collect Personal Information

We may collect personal information directly from you when you use our website, complete a form, request a quote, telephone or email us, establish a credit account or engage us to provide services.

We may also receive information from your employer or business, customers, consignees, freight forwarders, shipping agents, subcontractors, service providers and other parties involved in arranging or delivering the services. Where reasonable and practicable, we collect personal information directly from the individual concerned.

3. Why We Collect and Use Personal Information

We may use personal information to:

• Respond to enquiries and prepare quotations.
• Process orders and manage bookings, collections, deliveries, freight movements, warehousing and storage.
• Communicate with customers, drivers, delivery contacts, suppliers and other parties involved in providing our services.
• Arrange shipping documentation, permits, customs or quarantine processes where relevant.
• Manage credit account applications, invoicing, payments and debt recovery.
• Maintain business records, manage customer relationships and improve our services.
• Address complaints, resolve disputes and respond to service or safety issues.
• Meet applicable legal, regulatory, accounting and record-keeping obligations.
• Protect our business, customers, personnel, equipment and facilities.

If you do not provide information reasonably required for a particular service, we may be unable to provide an accurate quotation, accept an order, arrange a shipment or complete the requested service.

4. Disclosure of Personal Information

We may disclose personal information where reasonably required to provide our services, conduct our business or comply with the law. Depending on the circumstances, recipients may include:

• Transport operators, drivers, subcontractors, freight forwarders, shipping lines, warehouse operators and delivery partners.
• Consignors, consignees, customers, receivers and other contacts involved in a shipment or delivery.
• Customs, quarantine, port, transport and other regulatory authorities where required or authorised by law.
• Providers of information technology, website hosting, communications, payment processing, accounting and administrative services.
• Our insurers, banks, auditors, legal advisers and other professional advisers where appropriate.
• Government agencies, regulators or law enforcement bodies where disclosure is required or authorised by law.

We do not sell personal information as a business activity. We will otherwise use or disclose personal information for another purpose only where authorised by law or with your consent where required.

5. Overseas Disclosures

Some of our services may involve international shipments or parties located outside Australia. Where relevant to a shipment, personal information may need to be shared with overseas freight agents, carriers, consignees, service providers or customs and border authorities in the destination, origin or transit countries.

The countries involved depend on the route and arrangements for the particular shipment. For information about overseas recipients relevant to your booking, please contact us using the details below. Where the Australian Privacy Principles apply, we will take the steps required by law in relation to overseas disclosures.

6. Website Information and Cookies

When you visit our website, certain technical information may be collected automatically through website systems, cookies or similar technologies. This can include information about how the website is accessed and used. Cookies are small data files that websites may store on your device.

Such information may be used to operate the website, maintain its security, understand website performance and improve the user experience. You can manage or block cookies through your browser settings, although doing so may affect some website functions.

7. Marketing Communications

From time to time, we may provide information about our services or business updates where permitted by applicable law. If you receive marketing communications from us, you can request that we stop by contacting us using the details below or using an unsubscribe option where one is provided.

8. How We Store and Protect Personal Information

Personal information may be held in electronic systems, business records and physical documents. We take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain personal information for as long as reasonably required for the purposes for which it was collected, to meet legal or record-keeping obligations, or to manage legitimate business requirements. When it is no longer required and retention is not required by law, we take reasonable steps to destroy or de-identify it.

9. Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.

To make a request, contact us by email, telephone or post using the details below. We may need to verify your identity before providing access or making a correction. We will consider your request and respond in accordance with applicable privacy law. If we cannot provide access or make a requested correction, we will explain the reason where required by law.

10. Dealing With Us Anonymously

Where practicable and lawful, you may make a general enquiry without identifying yourself or by using a pseudonym. However, we will usually need accurate contact, business and delivery details to provide a quote, process an order, arrange a shipment or provide other logistics services.

11. Privacy Enquiries and Complaints

If you have a question or concern about the way we handle personal information, please contact us using the details below and describe the issue. We will review your enquiry or complaint, investigate where appropriate and respond within a reasonable period.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), subject to its complaint requirements. Information about the OAIC is available at www.oaic.gov.au.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, services, technology or legal obligations change. The current version will be made available on our website and will show the date of its most recent update.

14. Contact Us

For privacy enquiries, requests for access or correction, or complaints, please contact:

Import & Export Logistics Pty Ltd

ACN 146 730 001

5 Verrell Street, Wetherill Park NSW 2164

Phone: (02) 9756 5667

Email: [email protected]

Website: www.ielogistics.com.au